Biddeford, ME — April 13th — During National Public Safety Telecommunicators Week, the Biddeford Fire Department honored dispatchers from the Biddeford Regional Communications Center. The event emphasizes the part dispatchers play in emergency response, including answering calls, assigning units, and keeping in touch with field teams. In an emergency, dispatchers frequently serve as the initial point of contact and prioritize services while handling numerous calls.

Their job ensures that accurate information is communicated in real time, supporting EMS and fire operations. Reliable communication is essential to safe and efficient incident management, according to fire officials. The department's recognition of dispatchers as a vital component of the emergency services system and their ongoing support of the Biddeford community is reflected in the award.