Mid-Atlantic Rescue Systems, Inc.

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Dolly Found a Better Way!

This article is a direct street report from our correspondent and has not been edited by the 1st Responder newsroom.

Dolly is the leading on-demand local moving and delivery service, built with a vision to reimagine the way local moving and delivery should work. Founded in 2014, the idea for Dolly was born when one of the co-founders, in the midst of a move, found himself barreling down the interstate with a mattress strapped to his car. Forced to take moving matters into his own hands, with his mattress flapping in the wind, it became very clear—there had to be a better way.

That better way came in the form of striving to put the customer at the center of every experience, be it a home move or a retail delivery; and utilizing an amazing, ever growing team of truck and van drivers. In fact, that team is the heart of the Dolly service. The network of Dolly “Helpers”—thousands of truck owners who work on their own schedules and carefully load, transport, and unload each and every item—are unique. They are musicians, firefighters, teachers, and business owners. They use Dolly as a full-time job or as a way to earn some extra cash on the side. And Dolly is very proud to be one of the few gig-economy companies that offer gig-workers a living wage (Helpers typically earn $60+/hour).

Working directly with consumers and as the trusted delivery partner for some of the world’s largest retail brands (The Container Store, Best Buy, Crate & Barrel, Costco, and many more), Dolly Helpers have handled millions of items across the 45 markets that Dolly currently serves, all while earning unsurpassed customer satisfaction.

In addition to gold-standard service, Dolly offers customers guaranteed pricing, on-demand availability, 30-minute delivery windows, GPS tracking, and real-time communication. Whether a customer is moving or just needs help to transport a few items, Dolly provides a combination of convenience, reliability, and value that’s never existed in the moving and delivery space.

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