Genesee County Dispatchers Honored for Excellence in 911 Communications
Photo by Courtesy of City of Batavia Fire Department, NY
Batavia, N.Y. — October 10, 2026 — Professionalism and teamwork by Genesee County Emergency Communications Center staff were acknowledged at the New York State 911 Coordinators Association's fall conference in Geneva, New York.
Dispatcher Kelly Smith of Emergency Services received the New York State Telecommunicator of the Year Award. Robert Tripp and dispatchers Beth Miller, Jason Holman, and Stephen Smelski earned the Teamwork Award for their response to the August 22, 2025, tour bus rollover on Interstate 90 in Pembroke, Genesee County.
A tour bus moving eastbound on the New York State Thruway was part of the crash. The deaths of five individuals and numerous injuries triggered an extensive response from numerous agencies, including fire, EMS, police, emergency management, and air medical units.
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