During National Public Safety Telecommunicators Week, Amherst Fire and EMS honored dispatchers, emphasizing their critical role in emergency response.

As the initial point of contact for callers, dispatchers provide vital information to responding units and offer directions during crises. Call intake, resource allocation, and keeping lines of communication open during incidents are among their duties.

Department representatives conveyed gratitude to all public safety telecommunicators for their unwavering commitment and devotion.